Terms & Conditions

1. Acceptance of Terms

By accessing or using this website, you agree to comply with these Terms and applicable laws.

If you do not agree with these Terms, please discontinue use of the website.

References to "El Trompo," "we," "us," and "our" refer to the business or businesses responsible for the relevant website service or restaurant interaction.

Individual restaurant locations may be operated by different legal entities. Additional location-specific terms may apply.

2. Permitted Website Use

Our website is provided to help visitors learn about El Trompo restaurants, browse restaurant information, access menus, locate restaurants, and connect with available services.

You agree not to:

• Use the website for unlawful, fraudulent, or misleading purposes.
• Attempt unauthorized access to website systems, accounts, or data.
• Introduce malicious software, harmful code, or disruptive content.
• Interfere with the operation, security, or availability of the website.
• Misrepresent your identity when submitting requests or communicating with us.
• Copy or commercially exploit website materials without appropriate authorization.

We may restrict access or take appropriate action when website activity violates these Terms or applicable law.

3. Restaurant Information & Availability

We work to keep restaurant information accurate and current, including menus, prices, operating hours, promotions, and location details.

However, information may change without advance notice.

• Menu items may vary by location.
• Ingredients and preparation methods may change.
• Prices and availability may differ between locations or ordering channels.
• Holiday hours and special event schedules may differ from regular operating hours.
• Certain services may not be available at every restaurant.

Please confirm time-sensitive information with the applicable restaurant before visiting or placing an order.

4. Online Ordering & Carryout

El Trompo may provide access to online ordering for carryout, pickup, or delivery through our website or third-party ordering platforms.

When placing an order, you are responsible for reviewing your selections, quantities, pickup or delivery information, and contact details before submitting the order.

Order Acceptance

Submitting an order does not necessarily guarantee acceptance. Orders may be declined or adjusted when an item is unavailable, information is incorrect, payment cannot be processed, or fulfillment is not possible.

Pickup & Delivery

Estimated preparation, pickup, and delivery times are estimates rather than guarantees.

Delays may occur due to restaurant volume, staffing, weather, traffic, or third-party delivery operations.

Third-Party Ordering

If you order through an external service, that provider's terms, fees, refund procedures, and privacy policies may also apply.

5. Prices, Payments, Cancellations & Refunds

Prices displayed on our website or through ordering platforms may be subject to applicable taxes, service charges, delivery fees, or other disclosed charges.

Final transaction totals should be reviewed before confirming payment.

Payment Processing

Online payments may be processed through third-party payment providers and ordering systems.

Additional payment terms may apply through those providers.

Order Changes & Cancellations

Requests to modify or cancel an order should be directed promptly to the restaurant or ordering provider.

Whether a change or cancellation can be accommodated depends on the order's status and the applicable service terms.

Refund Requests

Refunds and adjustments are evaluated according to the circumstances, applicable law, and the policies governing the transaction.

Customers should contact the restaurant or ordering provider promptly if an order is incorrect, incomplete, or otherwise requires attention.

6. Restaurant Reservations

Reservations may be available at participating El Trompo locations.

Reservation requests are subject to restaurant availability, capacity, scheduling, and any confirmation requirements communicated during the booking process.

Submitting a reservation request does not guarantee seating unless the reservation has been confirmed.

Large-party reservations, special seating requests, and event-related arrangements may require direct confirmation with restaurant management.

Please contact the restaurant as soon as possible if you need to change or cancel a reservation.

7. Catering & Private Events

Catering and private event services may be available through participating El Trompo locations.

Availability, pricing, menus, minimum order requirements, deposits, delivery arrangements, and cancellation conditions may vary by event.

Any event-specific agreement, proposal, invoice, or written confirmation may contain additional terms governing that service.

Customers should review and confirm all event details directly with the responsible restaurant before making final arrangements.

Visit our Catering Page for additional information.

8. Gift Cards

El Trompo may offer gift cards through participating locations or authorized digital gift card services.

Gift card availability, redemption eligibility, participating locations, and applicable restrictions depend on the specific gift card program.

Gift cards may be subject to separate terms presented at the time of purchase.

Expiration dates, fees, refunds, and cash redemption are governed by applicable law and the terms of the particular gift card program.

Please review the conditions associated with a gift card before purchasing or redeeming it.

Visit our Gift Cards Page for available options.

9. Promotions, Discounts & Special Offers

Promotional offers may be subject to additional restrictions and conditions.

These may include:

• Specific participating locations.
• Valid dates and times.
• Eligible menu items or purchases.
• Limitations on combining offers.
• Minimum purchase requirements.
• Availability restrictions.

Promotion-specific terms communicated with an offer will apply to that promotion, subject to applicable law.

Offers may be modified or discontinued as permitted by applicable law.

10. Food Allergies, Ingredients & Dietary Needs

We recognize the importance of food allergies and dietary preferences.

Ingredients, recipes, preparation practices, and available menu options may vary by restaurant.

Shared kitchens, cooking equipment, preparation surfaces, and utensils may create the possibility of cross-contact between ingredients.

We cannot guarantee that every menu item will be free from specific allergens or cross-contact.

Alcoholic beverages are available only where legally permitted and subject to applicable age-verification requirements.

11. Intellectual Property & Website Content

Website content may include photographs, logos, text, graphics, menus, designs, and other materials protected by intellectual property laws.

Unless otherwise indicated, such materials are owned by El Trompo or used with permission from their respective owners.

Visitors may access website content for ordinary personal, noncommercial use.

Reproduction, redistribution, modification, or commercial use of protected materials requires appropriate authorization unless otherwise permitted by law.

Third-party names, logos, and trademarks remain the property of their respective owners.

12. Reviews, Feedback & Customer Submissions

Customers may communicate with El Trompo through contact forms, email, social media, reviews, or other available channels.

When submitting content, you are responsible for ensuring that it is lawful, accurate to the best of your knowledge, and does not violate the rights of others.

Please do not submit confidential payment information, passwords, or other sensitive information through ordinary public forms or social media comments.

We may use customer communications to respond to inquiries, resolve concerns, and improve services, consistent with our Privacy Policy.

Publicly displaying customer-submitted content for promotional purposes may require additional permission or be governed by the terms of the platform involved.

13. Third-Party Websites & Services

Our website may link to external services that are not operated or controlled by El Trompo.

Examples may include:

• Online ordering and delivery platforms.
• Payment processing services.
• Reservation systems.
• Gift card providers.
• Google Maps and navigation services.
• Facebook, Instagram, TikTok, and YouTube.

These third parties may have their own terms, privacy policies, and operating procedures.

We are not responsible for third-party content or services to the extent permitted by applicable law.

Please review the relevant provider's terms before completing a transaction or submitting personal information.

14. Privacy & Personal Information

Your use of our website may involve the collection and processing of personal information.

Please review our Privacy Policy for information about how website and customer information may be collected, used, shared, and protected.

Certain third-party services may process information under separate privacy notices.

15. Website Disclaimers

We make reasonable efforts to maintain accurate, functional, and accessible website content.

However, website features may occasionally be unavailable, interrupted, delayed, or affected by technical issues.

To the extent permitted by applicable law, the website is provided on an "as available" basis without guarantees of uninterrupted operation or complete accuracy.

We do not guarantee that every website feature will operate without errors or interruptions.

Nothing in this section excludes warranties or rights that cannot lawfully be excluded.

16. Limitations of Liability

To the extent permitted by applicable law, El Trompo and the responsible website operators will not be liable for indirect, incidental, special, or consequential damages arising solely from website interruptions, errors, or inability to access online features.

This provision does not limit liability for matters that cannot legally be excluded or restricted.

Nothing in these Terms is intended to waive statutory consumer rights, applicable food safety obligations, or other non-waivable legal protections.

17. Applicable Law & Disputes

These Terms are interpreted subject to applicable federal, state, and local laws.

Because El Trompo may serve customers through multiple restaurant locations and service providers, the laws applicable to a particular transaction may depend on the responsible business, restaurant location, and circumstances involved.

Customers are encouraged to contact the relevant restaurant first to seek a practical resolution to service-related concerns.

Nothing in these Terms limits access to remedies or dispute resolution procedures required by applicable law.

18. Changes to These Terms

El Trompo may revise these Terms to reflect changes in website functionality, restaurant services, business practices, or legal requirements.

Updated Terms will be published on this page with a revised date.

Material changes will be communicated when required by applicable law.

Continued use of the website after updated Terms become effective may constitute acceptance where permitted by law.