Welcome to the El Trompo Mexican Grill website, located at eltrompo.info .
This Privacy Policy explains how information may be collected, used, stored, and disclosed when you visit our website, contact our restaurants, submit an inquiry, interact with our digital services, or follow links to ordering and reservation platforms.
References to "El Trompo," "we," "us," or "our" refer to the restaurant business or businesses responsible for the relevant interaction. Some locations or services may be operated by different entities or third-party providers. Their own privacy notices may also apply.
1. Overview & Scope
This policy applies to personal information processed through our website and digital interactions that we control.
It may also describe certain interactions involving our restaurant operations, such as customer inquiries, reservations, promotional signups, and online ordering.
When you use a separate delivery service, payment processor, ordering website, social media platform, or reservation provider, that provider may independently collect and process your information under its own policies.
2. Information We Collect
Depending on how you interact with El Trompo, the following categories of information may be collected.
Information You Provide
- Contact information: name, email address, telephone number, and other details you choose to provide.
- Customer communications: questions, feedback, comments, requests, and messages submitted through forms, email, telephone, or other communication channels.
- Reservation or event information: requested dates, party size, event details, and related preferences when these features are available.
- Ordering information: menu selections, order details, pickup or delivery information, and transaction confirmations received through supported ordering services.
- Marketing preferences: information associated with a newsletter, promotion, loyalty program, or other optional signup, if offered.
Information Collected Automatically
- IP address and approximate geographic region.
- Browser type, device type, and operating system.
- Pages visited and links selected.
- Referral sources and website interaction data.
- Cookie identifiers and similar technical information.
- Website diagnostics, error logs, and security information.
The specific information collected depends on which website features, analytics services, and integrations are active at the time of your visit.
3. How We Use Information
We may use information for legitimate restaurant and website operations, including:
- Responding to questions, requests, and feedback.
- Supporting online orders, reservations, catering inquiries, and customer service.
- Operating, maintaining, and improving our website and digital services.
- Understanding website traffic and visitor engagement.
- Providing promotions or restaurant updates when permitted by applicable law and your communication preferences.
- Detecting fraud, preventing misuse, and maintaining website security.
- Complying with legal obligations and resolving disputes.
We seek to use personal information only for appropriate purposes associated with the services and interactions described in this policy.
4. Online Ordering, Payments & Reservations
El Trompo may provide links to third-party ordering platforms, reservation systems, gift card services, and payment providers.
When you place an order or complete a transaction, the provider handling that transaction may collect your name, contact information, order details, payment information, and other information necessary to fulfill the service.
Payment card details entered directly into a third-party checkout are subject to that provider's processing and security practices. El Trompo may receive transaction records or order information needed to provide customer service and fulfill orders.
Important: Before submitting payment or personal information through an external platform, review that provider's privacy policy and applicable terms.
5. Cookies, Analytics & Website Technologies
Our website may use cookies, pixels, local storage, analytics scripts, and similar technologies to operate website features and understand visitor activity.
| Technology | Potential Purpose |
|---|---|
| Essential Cookies | Support website functionality, navigation, security, and user sessions. |
| Analytics | Help measure visits, page activity, traffic sources, and site performance. |
| Advertising Technologies | May measure advertising effectiveness or support relevant advertising, where configured. |
| Embedded Services | Support maps, media, forms, and other third-party features. |
You can manage many cookies through your browser settings. Disabling some technologies may affect website functionality.
Where applicable law requires consent for optional cookies or tracking, those technologies should be managed through the appropriate consent controls.
Depending on the technologies in use, additional privacy choices or opt-out mechanisms may be available through the relevant service providers.
6. Email, Text Messages & Marketing
If you choose to subscribe to promotions, updates, or marketing communications, we may use the contact information you provide to send relevant messages, subject to applicable consent requirements.
Email Communications
Promotional emails should include an unsubscribe option or another appropriate method for opting out.
Text Messages
If text message programs are offered, enrollment and messaging will be subject to the disclosures and consent terms presented when you sign up.
Where supported by the messaging program, replying STOP will opt you out of promotional text messages.
Consent to receive promotional text messages is not a condition of purchasing food or restaurant services.
Transactional communications, such as order updates or reservation confirmations, may be handled separately from promotional messages where permitted by law.
7. How Information May Be Shared
Information may be disclosed when reasonably necessary to provide services, support restaurant operations, maintain security, or comply with applicable law.
Categories of recipients may include:
- Website hosting and technical support providers.
- Customer relationship management and communication platforms.
- Online ordering, reservation, and payment service providers.
- Analytics and advertising technology providers, where those services are used.
- Professional advisers, legal representatives, or public authorities when appropriate or legally required.
Third-party advertising and analytics technologies may involve data disclosures that are treated as "sharing" or "selling" under certain privacy laws, even when no money is exchanged.
Whether those legal definitions apply depends on the technologies actually deployed and the business's applicable legal obligations.
8. Data Security & Retention
We seek to use reasonable administrative, technical, and organizational safeguards appropriate to the information processed.
However, no internet transmission, website, or electronic storage system can be guaranteed completely secure.
How Long Information Is Kept
Retention periods depend on the type of information, the reason it was collected, applicable business needs, and legal obligations.
- Customer inquiries may be retained while needed to respond or maintain appropriate service records.
- Order and transaction records may be retained as required for accounting, tax, fraud prevention, or legal purposes.
- Marketing contact information may be retained until an applicable opt-out, deletion request, or other retention condition applies.
- Technical logs and analytics records may be retained according to the settings and policies of the relevant systems.
Information may be deleted, anonymized, or securely archived when it is no longer needed, subject to applicable requirements.
9. Your Privacy Rights & Choices
Depending on where you live and which privacy laws apply to the relevant business, you may have rights concerning your personal information.
These may include the ability to:
- Request access to certain personal information maintained about you.
- Request correction of inaccurate information.
- Request deletion of eligible information.
- Opt out of certain promotional communications.
- Request information about applicable data disclosures.
- Opt out of certain targeted advertising, sales, or sharing of personal information where required by law.
- Exercise other rights provided by applicable privacy laws.
Some requests may require identity verification. Exceptions may apply when information must be retained for legal, security, or other permitted reasons.
Where required by applicable law, we will recognize supported opt-out preference signals and provide any required additional privacy controls.
We will not unlawfully discriminate against individuals for exercising applicable privacy rights.
Submitting a privacy request: Use the contact options listed in Section 13 and identify the nature of your request. Please do not include sensitive payment information in an ordinary email or website inquiry.
10. Children's Privacy
Our website is intended for a general restaurant audience and is not directed to children under 13.
We do not intend to knowingly collect personal information directly from children under 13 without appropriate authorization.
If you believe a child has submitted personal information through our website, please contact us so the situation can be reviewed and addressed.
11. Third-Party Websites & Social Media
Our website may link to external websites and services, including:
- Online ordering platforms.
- Restaurant reservation services.
- Gift card or payment providers.
- Google Maps and navigation services.
- Facebook, Instagram, TikTok, and YouTube.
- Other restaurant-related websites.
These services may have separate privacy policies, data collection practices, and security procedures.
We encourage visitors to review third-party privacy notices before submitting personal information.
12. Changes to This Privacy Policy
This Privacy Policy may be revised to reflect changes in our website, restaurant services, business operations, technology providers, or applicable laws.
When updates are made, the revised policy will be posted on this page with an updated effective date.
Additional notice will be provided when required by applicable law.
13. Contact El Trompo
For questions about this Privacy Policy, requests involving personal information, or concerns about website data practices, please contact El Trompo through our official website.
El Trompo Mexican Grill
Website: https://eltrompo.info
Contact: Visit Our Official Website
For a question involving a specific restaurant location, please identify that location when contacting us.